5 Trends Reshaping Service Operations
By Dave Rosenlund, Global Director of Software & Solutions at Trundl. Across IT, business, and customer-facing teams, the demands on service operations are only getting sharper. Teams are expected to deliver more value, more visibility, and more reliability—with fewer people, tighter budgets, and rising expectations from every direction. Here are five trends we see defining […]
Time to Value: The Real Measure of ROI for Atlassian
When organizations decide to invest in Jira or the broader Atlassian platform, they’re not just buying software — they’re betting on transformation. The promise is plastered all over Atlassian’s website: better visibility, connected collaboration, and delivery across teams. But between “purchase” and “payoff,” there’s a critical window that determines success or frustration. That window is Time […]
How StarCompliance Balanced Global Support with Smart Assignments & Rotations in Jira Service Management
Chris Green and his team turned chaos into coordination with Jira Service Management and Smart Assignments & Rotations by Trundl. You can, too. [gap height=”50px”] From Manual Mayhem to Methodical Support Chris Green has heard the stories and seen some of the indicators of the early days of StarCompliance’s client support operations. “Before Jira Service […]
The ROI of Aligned Agile Delivery
By Cidoni Brind, Director – DevOps & Process Re-engineering, Engineering Enterprise leaders often find themselves staring at a paradox: they’ve invested in Agile frameworks, hired skilled people, and still don’t see the velocity, transparency, or alignment they were promised. Teams are busy and ceremonies are happening, but the connection between strategic priorities and delivery outcomes […]
Non-Profit Higher Learning Organization Enhances Cross-Team Work Management with SAFe® in a Box
The Challenge A national non-profit organization providing four-year degrees, workforce skills training, and corporate internships was facing growing complexity as its programs and teams expanded. Operating on Asana, teams found it increasingly difficult to manage portfolio-level projects, prioritize initiatives effectively, and coordinate cross-team planning. Without a unified system, project managers and leaders lacked reliable visibility […]
How to Simplify SAFe® Program and ART Setup in Jira (Without Reinventing the Wheel)
By Cidoni Brind, Director – DevOps & Process Re-engineering, Engineering If you’re leading an Agile transformation at scale, you’re probably familiar with the Scaled Agile Framework (SAFe®). You know the theory. You’ve bought the tools. You’ve trained your people. And yet, one of the biggest blockers to progress remains: Your Jira instance doesn’t reflect your […]
Why Are You Ignoring MTTR?
By Denis Boisvert, Solutions Architect, Engineering Why are you ignoring MTTR? Picture this: A critical incident hits. Team A takes the ticket, investigates for 30 minutes, and escalates. Team B spends another hour before passing it to Team C. Each team “resolves” or reassigns fast enough to protect their own metrics. On paper, everyone looks […]
SAFe® in Jira – A Simplified Path
SAFe® in Jira Successfully implementing SAFe® in Jira can be the difference between organizational alignment and delivery chaos. If you’re struggling with disconnected planning tools, limited visibility, or fragmented workflows, you’re not alone. This infographic breaks down a simplified, outcomes-driven approach to aligning Jira with the Scaled Agile Framework (SAFe®). Designed for enterprise teams looking […]
A C-Level Guide to Agile at Scale with Jira
[ux_text class=”h2_text”] Guide Learn How Enterprise Leaders Align Strategy and Execution with SAFe®-Ready Tooling—Powered by Jira, Trundl, and Appfire. [/ux_text] [row v_align=”middle” h_align=”center”] [col span=”5″ span__sm=”12″ padding=”0px 0px 0px 0px” align=”center”] [button text=”Get the Guide” icon=”icon-angle-down” link=”#the-guide”] [/col] [/row] [ux_text class=”h2_text”] The Executive Challenge [/ux_text] Scaling Agile Is Hard. Misaligned Tools Make It Harder. Your […]
SAFe in Jira Readiness Checklist
[gap height=”50px”] [row v_align=”middle” h_align=”center”] [col span=”5″ span__sm=”12″ padding=”0px 0px 0px 0px” align=”center”] [button text=”Get the Checklist” icon=”icon-angle-down” link=”#the-guide”] [/col] [/row] [ux_text class=”h2_text”] Is Your Jira Helping or Hindering Your Agile at Scale Goals? [/ux_text] Take the SAFe® in Jira Readiness Assessment Even with the right people in place, the wrong tools can still hold […]