Your CMDB Was Never Working. The Translator Was.
Human engineers have been reading around your bad asset data. But AI agents read it literally. By: Dave Rosenlund, Global Director – Software & Solutions Most CMDBs (configuration management database) are wrong in small ways. Some are wrong in large ones. Either way, the gap between CMDB accuracy and what is deployed has been survivable […]
AI Isn’t Moving Too Fast
You’re Working with the Wrong Mental Model By: Dave Rosenlund, Global Director – Software & Solutions Over the past year, I’ve heard the same explanation come up from community members trying to make AI useful beyond early experimentation. At some point, usually right when they try to depend on it, the conversation shifts in a predictable […]
What Team ’26 Taught Me About AI-Native Service Management
A poorly curated knowledge base produces suspect answers By: Dave Rosenlund, Global Director – Software & Solutions [gap] Team ‘26 in Anaheim has just ended, and the more I think about the service-management-related announcements, the more I keep coming back to the same uncomfortable realization: A lot of organizations are nowhere near ready for the […]
From Atlassian Administrators to AI Orchestrators
[featured_box] Shaping how systems, context, and automation work together By: Dave Rosenlund, Global Director – Products and Aaron Geister, Principal Solutions Architect [gap] Contrary to popular belief, Atlassian administrators will not be replaced by Rovo or other AI tools. They will become AI orchestrators. For a long time, Atlassian administrators were primarily responsible for keeping workflows, permissions, […]
A Team’26 Retrospective on AI and Rovo
Last week shows Atlassian understands AI will not live in one interface By: Dave Rosenlund, Global Director – Products [gap] Looking at Team ’26 through an AI lens, the most interesting thing coming out of Anaheim was Atlassian acknowledging that many customers are already standardizing elsewhere for AI interaction: Claude, ChatGPT, Copilot, Cursor, and other […]
Unpacking RejectDirectSend for Microsoft Customers
If you’ve recently come across the Exchange Online setting called RejectDirectSend, your first reaction may be, “Well, that sounds dangerous!” Any feature that promises to reject email can sound risky, especially when you rely on third-party applications, scanners/printers, or automated systems to communicate with your users. The reality is, RejectDirectSend is far less disruptive than […]
Two Powerful CRMs, Two Philosophies: Navigating a Move from HubSpot to monday CRM
By: Nancy Syal, Marketing Lead at Trundl Over more than eight years in marketing, working across teams of all sizes from fast-growing organizations to large enterprises, I’ve learned that the most important CRM question is rarely about features or side by side comparisons. It’s about fit. Through my work at Trundl and hands-on experience with […]
Are We Over-Trusting Atlassian Rovo, ChatGPT, etc.?
By: Dave Rosenlund, Global Director of Software & Solutions at Trundl AI tools like ChatGPT, Rovo, Claude, and Cursor are rapidly reshaping how teams work. Atlassian Rovo will have a huge impact on the work that happens in Jira, Confluence, and more.From smart summaries to AI-assisted updates and automation, the promise is clear: faster work […]
When to Use Rovo – and When a General‑Purpose AI Might Be Better
By Denis Boisvert, Solutions Architect, Engineering & Dave Rosenlund, Global Director of Software & Solutions at Trundl AI tools are everywhere these days. Teams often ask us a variation of the same question: “We have Rovo in our Atlassian Cloud – but we also use ChatGPT. When should we use each?” Read the original on Atlassian […]
The Power of Atlassian Teamwork Graph
By Cidoni Brind, Director – DevOps & Process Re-engineering, Engineering & Dave Rosenlund, Global Director of Software & Solutions at Trundl If you’re using Jira, Confluence, and maybe even Rovo—but still chasing context—you’re not alone. In large organizations, teams aren’t just distributed. They’re running different tools, on different cadences,with different assumptions about where the work […]