- CSX²
Start where you are. Move faster than you planned.
CSX² unifies ITSM, ESM, and CSM, with ITAM and CMDB in the picture, on the Atlassian Service Collection. Governance is compliance-ready from day one, not configured later for one vertical. Built and delivered fast by Rapid Deploy, Trundl’s AI delivery system.
Fast-track value to one unified service platform.
Months to Weeks
Time to live
Siloed tools to One platform
Architecture
SLAs and MTTR to NPS and CSAT What you measure
CSX² is live in healthcare today.
The first deployment runs cross-functional service for a healthtech operator.
Most service operations expand in stages.
You've built an IT Service Management (ITSM) operation worthy of envy
If you're like most service management leaders, you're already thinking about unifying ITSM, ESM, CSM, and ITAM on one platform, and figuring out where AI actually fits. That's what CSX² does. We help organizations across industries consolidate service operations, embed governed AI where it returns the most value, and move the metric that matters from SLAs and MTTR to CSAT and NPS.
BUILD PROPERTIES
- HR, Facilities, Legal, and Finance service desks on the same Jira Service Management foundation
- Shared catalogs, shared workflows
- Rovo agents tuned to the existing service context
You're already expanding service management operations into Enterprise Service Managment (ESM)
CSX² wraps HR onboarding, Facilities maintenance, Legal intake, and Finance ticketing into the same operating model. Internal experience scores move the same way customer experience scores do.
WHAT EXPANSION LOOKS LIKE
- ESM playbooks for HR, Facilities, Legal, Finance
- Service catalog tuned to internal customers
- Governance configured per business unit
Atlassian Intelligence on the same workflow
Rovo agents resolve, escalate, and document on the workflows you already configured. Governance is compliance-ready from day one across every workflow, not configured per vertical after the fact.
WHAT AI ADDS
- Rovo agents on the same Atlassian Service Collection
- Resolve, escalate, and document on configured workflows
- HIPAA- or compliance-ready governance built in from day one
CSX² runs where service crosses teams.
Live in healthtech today. High-tech manufacturing being scoped.
Healthtech
HIPAA-aligned governance from the first configuration. Clinical workflow design. Medical-device safety as a flagship use case.
High-Tech Manufacturing
Field service for industrial equipment, RMA and warranty workflows, dealer and distributor support on the same service platform.
28-campus institution
Service management unified across IT, HR, and academic operations.
A 28-campus institution unified service operations across IT, HR, and academic teams on a single Atlassian Service Collection foundation. 640,000 users. Live in 12 weeks.
640K
users
28
Teams
38%
lower licensing
12
weeks to live
$60K
annual savings
Day 0
DentalXChange handed over a decade of Atlassian Data Center configuration. One Discovery Workshop.
Week 1
Rapid Deploy returned a working Atlassian Cloud configuration. Workflows, routing, and HIPAA-aligned governance.
The build
Service operations teams validate workflows in the new environment.
Handoff
Cutover complete. CSX² live across the service operation.
Our service operation has never run cleaner. IT, HR, and academic teams ship through the same workflow now, and the governance posture survived the merge.
CIO
28-campus institution
Twelve hours.
A working configuration.
Book twelve hours. Walk us through your service operation. Trundl returns a working CSX² configuration built on your platform, configured to your context. The first deliverable is a working environment you can test.
Format
Remote, on-site, or hybrid
Duration
12 hours, one or two days
Participants
Trundl architects + your IT/ops/compliance leads
You Receive
Current-state assessment, prioritized use case map, scope and timeline
Send your service tooling map ahead. Rapid Deploy comes ready to build.
Latest from Trundl.
The Accelerated Contextual Delivery whitepaper.
The definitive guide to Accelerated Contextual Delivery. Eight pages. Built for CIOs, CTOs, and VPs of platform strategy.
28-campus institution: service management without silos
How one institution unified service management across IT, HR, and academic operations.
The CSX Masters Community
Service operations leaders sharing how they unify service management across the business.
Before you book a meeting.
What is CSX²?
CSX² (Customer Service eXperience squared) is Trundl’s composable solution that unifies IT service management, Enterprise Service Management, and Customer Service Management into a single system. The system is built on the Atlassian Service Collection. CSX is the outcome. CSX² is the system that produces it.
What is Rapid Deploy and how does it apply to CSX²?
Rapid Deploy is Trundl’s proprietary AI engine. For CSX², Rapid Deploy converts the output of a Discovery Workshop into a working Atlassian Service Collection configuration: workflows, routing, access controls, and governance. The build happens in days, not months.
Does CSX² work with Atlassian products we already own?
Yes. CSX² extends an existing Atlassian investment. The Atlassian Service Collection includes Jira Service Management, Customer Service Management, Atlassian Intelligence, Rovo, Confluence, and Assets. Organizations already licensing any of these have a head start.
How long does a CSX² deployment take?
Most CSX² engagements complete in 7 to 18 business days, depending on scope and organizational readiness. The Discovery Workshop produces a specific timeline before implementation begins. Most clients see a working environment by the end of Week 1.
What does a CSX² engagement cost?
The Discovery Workshop is fixed-price and fixed-scope, with no long-term commitment required. Deployment pricing is scoped against the Workshop output.
What's the difference between CSX² and a standard Jira Service Management implementation?
A standard JSM implementation typically covers one use case, most often IT. CSX² unifies IT, HR, Facilities, Legal, and customer-facing service operations on a single platform. It integrates curated Marketplace applications, configures vertical-specific governance, and deploys through Rapid Deploy.
Can CSX² replace ServiceNow?
For organizations that do not need the full depth of ServiceNow’s ITIL stack, CSX² is a faster, more cost-effective alternative. Trundl has migrated organizations from ServiceNow to Atlassian. The Discovery Workshop is the right place to assess fit.
Is CSX² secure and compliant for regulated industries?
Trundl is ISO 27001:2022 certified, SOC 2 Type II compliant, and GDPR aligned. CSX² configurations include access controls, audit trails, and governance built in. Healthcare deployments include HIPAA-aligned governance configured from the first Workshop output.
What is the CSX² Discovery Workshop?
A 12-hour structured working session run by Trundl solution architects with your IT, operations, and compliance leads. The output is a current-state assessment, a prioritized use case map, a scope, and a timeline. Fixed-price. No long-term commitment required.
Which verticals does CSX² support today?
Healthcare is live with full HIPAA-aligned configurations. Financial services is shipping next. Additional verticals are on the roadmap. CSX²’s composable architecture handles vertical-specific compliance within the same platform framework.
When is CSX² not the right fit?
CSX² is built for organizations on Atlassian or with a clear mandate to move there. If you are committed to ServiceNow’s full ITIL stack, or evaluating a platform direction with no commitment yet, the Discovery Workshop is still useful but a CSX² engagement may not be the right next step. We will tell you that directly in the Workshop output.